Refund Policy
At MURO, customer satisfaction is our priority. If for any reason you're not completely satisfied with your purchase, we're here to help.
30 Day Return Policy
We offer a 30 day return period, meaning you have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and returned in its original packaging. Proof of purchase may also be required to complete your return request.
Starting A Return
To initiate a return, please contact our support team at:
Once your request has been reviewed and approved, we will provide detailed instructions on how and where to send your return.
Please note that returns sent without prior authorization from our support team may not be accepted.
If you have any questions regarding the return process, our team will be happy to assist you.
Damaged, Defective Or Incorrect Items
We recommend inspecting your order immediately upon delivery.
If your item arrives damaged, defective, or if you receive an incorrect product, please contact us as soon as possible so that we can evaluate the issue and provide a suitable resolution.
Our goal is to ensure every customer receives their order in perfect condition.
Non Returnable Items
Certain products cannot be returned due to hygiene, safety, or product specific restrictions.
This may include:
• Personalized or custom made products
• Gift cards
• Final sale or clearance items
• Certain personal care products
If you are unsure whether your item qualifies for a return, please contact our support team before submitting a request.
Exchanges
The fastest way to exchange an item is to return the original product and place a new order once your return has been approved.
This ensures you receive your replacement product as quickly as possible.
European Union 14 Day Cooling Off Period
If your order is being delivered within the European Union, you have the right to cancel or return your order within 14 days of delivery without providing a reason.
To qualify, the item must remain unused, in its original condition, and be returned with all original packaging and accompanying materials.
Proof of purchase may also be required.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, refunds will be issued to the original payment method used during checkout.
Please allow up to 10 business days for the refund to be processed. Depending on your bank or payment provider, additional processing times may apply.
If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact our support team at:
Contact Us
For any questions regarding returns, refunds, exchanges, or your order, please contact us at:
Our customer support team aims to respond to all inquiries within 24 hours.
Thank you for choosing MURO. We appreciate your trust and support.